These Terms of Service (the “Terms”) govern your access to and use of Responder HQ, a cloud-based software platform for volunteer fire departments operated by RM Ventures LLC, an Alabama limited liability company (“RM Ventures,” “we,” “us,” or “our”). By creating a department, accessing, or using Responder HQ (the “Service”), the subscribing fire department and each of its users (“you,” the “Department,” or “Customer”) agree to be bound by these Terms.
By registering a department, signing in, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by all documents incorporated by reference, including our Privacy Policy and our Data Processing Agreement. If you are entering into these Terms on behalf of a fire department or other organization, you represent that you are authorized to bind that organization. If you do not agree to these Terms, you may not use the Service.
Responder HQ is a multi-tenant, subscription-based (SaaS) platform that helps volunteer fire departments manage their operations. The Service enables a Department to store and manage member records, contact and emergency-contact information, certifications and training records, apparatus and equipment data, attendance, and scheduling; to create and maintain fire incident records (including NERIS reports); and to transmit incident data to the National Emergency Response Information System (“NERIS”), operated by the UL Fire Safety Research Institute (“FSRI”). We may add, change, or remove features from time to time.
The Service is offered on an invite-only basis. A Department onboards through self-serve registration, and new departments are reviewed and approved by RM Ventures before the Service becomes usable. Additional users join a Department by invitation from an authorized officer of that Department.
Each Department is responsible for its own users, including maintaining the confidentiality of account credentials, controlling who is invited and what roles they hold, promptly removing users who should no longer have access, and all activity that occurs under its accounts. You must provide accurate information and keep it current, and you must notify us promptly of any unauthorized use of an account.
As between the parties, the Department owns all data it submits to or generates within the Service (“Customer Data”), including member personal data, incident records, and operational data. The Department is the data controller for Customer Data, and RM Ventures processes Customer Data on the Department’s behalf and solely for the purpose of providing the Service, as described in our Privacy Policy and governed by our Data Processing Agreement. You grant us the limited rights necessary to host, process, and transmit Customer Data to deliver the Service.
You agree not to, and not to permit any user to:
The Service facilitates the transmission of your incident data to NERIS. RM Ventures provides the mechanism for transmission but does not author, review, or validate the content of your reports. The Department is solely responsible for the accuracy, completeness, timeliness, and regulatory compliance of the incident reports and other data it creates and submits, and for meeting any reporting obligations imposed by NERIS, FSRI, the state fire marshal, or other authorities.
Fees for the Service, if any, are as separately agreed between the Department and RM Ventures and are invoiced accordingly. Unless otherwise stated in a separate written agreement, fees are non-refundable. We may change our fees on prospective notice for future subscription periods.
We aim to keep the Service available and reliable, but at this stage the Service is provided without any uptime or availability guarantee. We may perform maintenance, suspend, or limit the Service, and features may change or be discontinued. The Service is provided on an “AS IS” and “AS AVAILABLE” basis.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RM VENTURES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RM VENTURES’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY THE DEPARTMENT TO RM VENTURES FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
The Department will defend, indemnify, and hold harmless RM Ventures and its members, officers, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) Customer Data, (b) the Department’s use of the Service, (c) the Department’s reports and submissions to NERIS or any authority, or (d) the Department’s breach of these Terms or violation of applicable law or third-party rights.
These Terms apply for as long as the Department uses the Service. Either party may terminate on notice as set out in any separate written agreement, or if none, on reasonable notice. We may suspend or terminate access immediately for non-payment, violation of these Terms, or to protect the Service or other customers.
Upon termination, the Department’s right to use the Service ceases. The Department may export its Customer Data during the subscription term and for a reasonable period following termination. After that period, we will delete or return Customer Data in accordance with the Data Processing Agreement, except as required to be retained by law.
These Terms are governed by and construed in accordance with the laws of the State of Alabama, United States, without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the state and federal courts located in Alabama for any dispute arising out of or relating to these Terms or the Service.
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and version above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
RM Ventures LLC
18526 Upper Columbus Rd, Gordo, AL 35466
Legal inquiries: support@responder-hq.com
Sales: sales@responder-hq.com